Contact Us

Phone
24 hours a day: 334-273-9700
If no answer: 877-930-4236

Fax & Email
Fax: 334-273-9788
Email: info@pedhealthcare.com
(Email is not for medical advice)

Office Hours
Monday through Friday:
8:15 a.m. – 4:30 p.m.

Closed:

Memorial Day
Fourth of July
Labor Day
Thanksgiving Day
Christmas Eve – at Noon
Christmas Day
New Years Day

Emergencies

If an urgent problem arises with your child, call us first, if possible, before leaving home. We can then arrange to see your child more quickly and efficiently. If you have a life-threatening emergency, dial 911. The paramedics will respond and contact us as needed.


Calls During Office Hours

If your child becomes ill or if you have questions or problems concerning your child, please call our office at 273-9700, and give the receptionist your name, your child’s name, account number, and the phone number at which you can be reached. A member of our staff will return your call as soon as possible. It will be helpful if you have a pencil and paper ready to take down instructions.

We will be interested in answers to the following questions:

  1. What is the nature of the problem?
  2.  How long has your child been ill?
  3. Is fever present? How high is the fever? How long has the fever been present?
  4. How is your child acting overall? Is he active, alert, playful, irritable, or listless?

It is preferable that you call in the morning or early afternoon so we can assess your child’s problem and make appropriate recommendations.  Please have the name and telephone number of your pharmacy readily available.


Calls After Office Hours

Accidents and illnesses can occur at any time of the day and we will provide care for your child whenever urgent problems arise. We do need time for rest and family life and therefore appreciate your calling during regular office hours whenever possible. Prescription refills and simple questions, such as the dosage of over-the-counter medications, are examples of matters best attended to during normal hours.

If your child needs our attention after hours, call our regular office number 273-9700 for instructions. Please have your family’s chart number available when calling. We will try to return your call within 15 minutes or as soon as possible if you specify that the problem is an emergency. If we fail to do so, please call back and notify the answering service. When we return your call, please give us your child’s name and age, and the nature of the problem.