Frequently Asked Questions (FAQ)

The following are questions concerning the operation of the office at Pediatric Healthcare. This section will NOT provide answers to questions about your child’s health. For these, please contact our office during business hours at 334-273-9700, or visit the Health Info section on this website.



FAQ

What if we have an emergency or need urgent care?

If an urgent problem arises with your child, call us first if possible before leaving home. We can then arrange to see your child more quickly and efficiently. If you have a life-threatening emergency, dial 911. The paramedics will respond and contact us as needed.

How do I make an appointment?

During our regular hours, we see children by appointment. Well child health supervision visits should be scheduled one month in advance, if possible, to insure a selection of convenient appointment times. Please call between 10:30 a.m. and 3:00 p.m. for easier telephone access. If for any reason you are unable to keep your appointment, please call and cancel the appointment at least 24 hours in advance, so that we may offer the time to another child.

Sickness cannot generally be anticipated; therefore we reserve a number of appointments each day for sick children. If your child is ill, please call us early in the day so that we can give your child prompt attention. Our commitment is to see your acutely ill child the day you call. At times this will necessitate some waiting or a late appointment time, but we believe evaluating your child is important for your child’s health and your peace of mind.

Your appointment will be with your primary doctor whenever possible and always at health supervision visits. At times, if one of us is out of the office, or has a filled appointment schedule, you may be asked to see one of the other pediatricians in our group. We practice medicine is a closely compatible manner; therefore the care of your child will be consistent.

What are your office hours and phone number?

What types of payment do you accept and can you file with my insurance?

Methods of payment – In order to keep our expenses low and minimize fee increases, we request payment at the time of your visit. Cash, check, VISA, MasterCard or Discover are acceptable. Exceptions to the general rule include hospital care and certain types of emergency care, for which we will bill you.

As a service and convenience to you, we will file directly with your health insurer for office visits, lab services, and hospitalization charges if you provide us with the necessary policy information.
We will allow up to 45 days for insurance company payment, after which any unpaid balance will become due and payable by you. We will gladly provide you any additional information needed in order to receive payment or have a claim processed with your insurer.

Can I schedule a sick visit for my child for the next day?

No, we prefer you call the same day for all sick visits. This policy prevents scheduled time slots from going unfilled when a child surprisingly is better the next day and a parent fails to cancel the sick appointment. It is our goal to see your sick child the same day.

How can I get a copy of my child’s immunization record (Blue Slip)?

Call our office and choose selection number 5 to request a blue slip for your child.